How Long Does It Take To Deliver?
It really depends on where you live. We aim to dispatch goods within 1-2 working days of receipt, but please allow 3-7 working days for delivery as the courier may take longer depending on which part of the UK or world you live in.
What If I Don’t Receive My Parcel?
If you have not received your order and more than 7 working days have passed since ordering, please contact our Customer service Team at email@example.com
Do I Receive Confirmation Once I Have Placed An Order?
Once you have placed an order, you will receive a confirmation email along with an invoice on which will have displayed all of your order details.
What Happens If An Item I Have Ordered Is Out Of Stock?
All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in dispatch. If this is the case, we will let you know as soon as possible. If it has not been possible to reach you we may send out the remaining order and refund the missing item.
What Should I Do If My Credit/Debit Card Has Been Refused When Placing An Order?
If your Credit or Debit card was declined whilst processing an order please try to re-submit your order using a different card. You will be able to find out why your card was refused by contacting your card issuer.
What If I Receive My Order And The Package Has Been Tampered With Or Is Open?
Do not accept any parcels that have been open or look damaged. Refuse these goods and contact us at firstname.lastname@example.org
Please note that we cannot be liable for any orders you have accepted which are damaged.
I Have Forgotten My Password To Access My Account, How Do I Request A New Password?
To request a new password, click on My Account and click the link “FORGOTTEN YOUR PASSWORD” Enter your email in the box provided and an email will be sent with your new password. Once you have logged on with your new password you can change it to something more memorable.
How Do I Change Password To Access My Account?
To change your password, click on Log-In/Register, enter the email address that you registered with, click on FORGOT PASSWORD, and a new password will be emailed to you. Please login with that computer generated password. It is recommended to change your password to something memorable after this login.
I Have Changed My Email Address How Can I Update My Details To My New Email Address?
To amend your email address, log in with your existing email, click on My Account and amend your email address accordingly.
How Do I Care For My Garments?
A majority of our items are hand embroidered and therefore fragile in their usage. From time to time beading may become displaced and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care and are mainly for special occasion wear. Please ensure that the first wash is ‘Dry Clean’ only. Heavy embroidered items can only be Dry Cleaned. More casual items should be washed separately in cold water and thoroughly rinsed. Please note that due to hand dyeing methods used the colours are not guaranteed. We cannot be liable for any damage to your garments due to not complying with the washing instructions given. It may not be possible to give full instructions on each garment therefore the above is a guideline of washing, if in doubt Dry Clean.
Is The Product Price Inclusive Of VAT?
Yes. All our product prices are inclusive of VAT.
What Is The Response Time For Email Enquiries?
Generally, we respond to the emails in maximum 1 working day. In some cases if we are quite busy then we might take around 2 working days.